Frequently Asked Questions


General Questions

Microsoft Company Store

Microsoft Retail Store

Office 365 Home

Passport Unlimited

Foundation and Philanthropy

Directories

Ambassador Program

Insurance

Miscellaneous


General Questions

Who is eligible?
Membership to the Microsoft Alumni Network is open to former Microsoft employees who worked on a regular full-time or part-time basis and left the company in good standing.

What are membership dues?
Annual Memberships are priced as follows:

  • 1 year Premium: $99 for members within the United States (Washington State members are required to also pay $2.50 in sales tax on their membership)
  • 1 year International: $49 for members who reside outside of the United States

Refunds are only given within 30 days of new membership activation and only if benefits have not been accessed and/or utilized.

What’s the difference between the Premium Membership and the Washington Premium Membership?
Alumni Network Members living in Washington state are required to pay $2.50 in sales tax on their membership purchase. The Washington Premium Membership price reflects that cost. Members who reside throughout the rest of the US should select the Premium Membership when joining.

How do I find my MS employee ID#?
To obtain your MS employee ID, please contact Microsoft Benefits via email or (425) 706-8853.

I can no longer log onto the website with the information that I've used in the past.
The Network upgraded to a new site at the beginning of April 2016. If you have not logged in since April 2016, you are required to login and create a new password for the site. This is designed to keep Member information as secure as possible. You can log on to our website here.

How can I reset my password?
To reset your password, please select the “Reset My Password” link on the login page.


You will then be sent an email with a link to reset.


If you do not see the email come through within 30 minutes, please check your Spam folder. If it’s still not there, you may have a different email address associated with your Microsoft Alumni Network account. Try the Reset Password function again using one of your other email addresses.

Still having trouble logging in? Please send a request to [email protected]

Can I remain a member of the Microsoft Alumni Network if I return to Microsoft as a regular, part-time or full-time employee?
Yes, you can be an alumni Member while working as a ‘Blue Badge’ employee at Microsoft. If you return to Microsoft in a regular part-time or full-time capacity, please email us at [email protected] so we can update your profile.

How do I contact the Microsoft Alumni Network?
We are located in Redmond, Washington. Our standard business hours are Monday through Friday, 9 a.m. to 5 p.m., Pacific Standard Time. We are committed to responding to you within one US business day.

For general inquires and membership questions, please email us at [email protected]. If you wish to speak to us during business hours, our phone number is (425) 885-3500.

Physical Address: One Microsoft Way, Building 111,  Redmond, WA 98052
Mailing Address: P.O. Box 3474 Redmond, WA 98073-3474

What is your relationship with Microsoft Corporation?
We have a close working relationship with Microsoft, but we are a separate entity dedicated to supporting former Microsoft employees. Several Microsoft leadership-level executives support the governance of the Microsoft Alumni Network. See our board of directors and management team here

How can I get involved? 
There are many ways to get involved! We would love to hear from you if you are interested in hosting events in your area, have a great story to tell about your journey or if you are a business owner/executive and would like to be included in our business directory. Please email us at [email protected].  

Philanthropy is another impactful program of the Network. We now have a fund at the Seattle Foundation, which is supported by gifts and proceeds from your Membership. Please click here to see the many different ways you can connect with alumni philanthropy and contact us at [email protected].

  • Send us feedback. We are a work in progress. We welcome your input about ways we can improve our program, processes and website. Let us know. We will continue to grow, evolve and improve with your help.
  • Lead a Chapter. It is our goal to build our physical connections outside the Pacific Northwest area. We know that there are vibrant communities in other cities around the world. We’ve established Chapters in Denver, the Bay Area and France. We are looking for leaders to step up as regional champions in other areas. If you are interested, let us know.
  • Volunteer. Work with us or let us connect you with another nonprofit that inspires you.
  • Share. Tell other alums about the benefits of being a Member. Our Ambassador Program lets loyal Members gain more Network benefits by helping evangelize the power of the Network.
  • Connect. List your business or nonprofit organization on our directories. Connect us with other businesses that would like to sponsor events or provide discounts and special offers to our community.

How can I post my member business on the Microsoft Alumni website? 
All Members are eligible to post their business information on our site!

Please check the listings currently on the site to get a sense for the content other members share and then fill out the request form found here.


Microsoft Company Store 

This section deals with the Microsoft Company Store – both physical and online (aka eCompany Store.)

What is the difference between Microsoft Company Store and the Online Microsoft Company Store? 
The Microsoft Company Store refers to the on-campus stores. The Online Microsoft Company Store (aka the eCompany Store) is the online version of the Company Store. Both offer Microsoft hardware, software and merchandise at employee prices. Alumni Members can order from the Online Company Store after setting up an account here. NOTE: The Online Company Store does not ship internationally, however International Premium Members can purchase digital downloads of Microsoft products.

How do I contact the Company Store?
Contact the company store by email or (888) 672-1355.

How do I access the Online Microsoft Company Store?
The Online Microsoft Company Store has multiple contact points, depending on what you need help with. Once you’ve logged in and are on you can find those contacts in the site’s FAQ, here

My Microsoft Alumni Network account information is not recognized by the Company Store. How do I log in?
Your Microsoft Alumni Network account information alone won't work for the Online Microsoft Company Store. You'll need to create an account specific to the Microsoft Company Store using your email address and Microsoft Alumni Network membership number. Follow the instructions outlined under the question below.

How do I create an account for the Company Store?
Your alumni benefit for the Online Microsoft Company Store will be activated within three business days after you receive your membership confirmation email. You can then create and access your Online Microsoft Company Store account by following these steps:

  1. Go to the Online Microsoft Company Store website
  2. Enter your email address and click on the arrow

  3. Select Microsoft Alumni

  4. Click Create your account now

  5. Fill in your Microsoft Alumni Alumni Membership number and Last Name, and then click Next

  6. Fill out the form to register your Alumni information

    Note: For security purposes, the billing name and address you enter upon registration must match the billing information for any credit cards that you use to make purchases at the Microsoft Company Store.

    When registering your account, please make sure you meet the password requirements outlined below:


  7. Woo Hoo! You've successfully created your Online Microsoft Company Store account.

     

How do I check my balance at the Microsoft Company Stores (on-campus and online)?
You can check your balance at any time by logging into the Online Microsoft Company Store. Your Purchase Balance appears under your account name (upper right corner):

TIP: Be sure you have a balance available before heading to the physical Microsoft Company Store.

Do I need a Microsoft Alumni Network ID card to shop at the company store?

Yes. Members have an Alumni Network membership ID card, which is always available on the Microsoft Alumni Network website. To access your membership ID card, log in to the Microsoft Alumni Network member website. 

You can print a hard copy if you want to carry it with you, or simply show the digital membership ID via your device screen. Tip: save your membership ID card as a picture on your device.

When shopping in person at a Microsoft Company Store, show your digital membership ID and a photo ID at checkout.

A Microsoft Alumni Network membership ID number is not the same as your Microsoft Employee ID or alias. The Microsoft Alumni Network membership ID is linked to your membership status. Both the Microsoft Company Store and the Online Microsoft Company Store will check to make sure you are a current paid Member of the Microsoft Alumni Network before you are able to complete a purchase online or at a physical location.

If you have any questions, please contact us at [email protected].

How do I show my digital membership card at the Microsoft Company Store?
Microsoft Alumni Network Members can display your digital membership card by first signing into the Microsoft Alumni Network website on your smart phone and viewing your Membership ID card here.

Click the blue View Printable Membership Card button on the right side of the home page.


 

Your digital card will look like the image below. Microsoft Company Store staff will validate that the Membership Level says either Premium or International and that the Membership Status is “Current.” Additionally, they will confirm that the Active through date reflects the purchasing date or later.

If Membership Status is not “Current,” you will need to take further action to access the physical store — either renew your membership or contact us to troubleshoot for you.

TIP: Check that your Membership Status is Current before you head to the store.

 

When will my Company Store balance reset?
Your Microsoft Company Store balance automatically resets each July 1 if you are a current Microsoft Alumni Network Member. If your membership has lapsed, it takes up to four US business days for your Company Store balance to reset after renewing. We do not have a way to expedite this process. If your balance has not reset within a week, please confirm you are using your Microsoft Alumni Network membership ID number to access the store (not your MSFT Alias or Employee #), and that your membership status on the Microsoft Alumni Network site shows as Premium or International before contacting the Company Store directly by email or (888) 672-1355.

How does the Friends and Family Pass work at the Online Microsoft Company Store?
You can issue up to 10 Friends and Family passes each year. Note that both your passes and your balance expire at the end of June each year (Microsoft’s fiscal year) regardless of your Microsoft Alumni Network membership year. 

  • Each pass allows your Friend or Family member to spend their own money, on $250 of digital downloads (at employee prices).
  • Your Friend or Family member will automatically receive $5 off their first purchase (at checkout) and once they make that purchase you will also receive a $5 discount code towards anything in the Online Microsoft Company Store (via instant email, and yes of course we will let you stack them)
  • Friends and Family passes DO NOT impact your purchase balance
  • Family can be anywhere in the world (prices are charged in USD)

Why can’t I see hardware or software when I login to the eCompany Store?
You may not be logged into the Online Microsoft Company Store. Try logging out and logging in again. Go to the online ordering tool’s homepage and click on "First time here" Employee, Intern or Alumni. Double check you’ve selected Microsoft Alumni. You will then have to set up a password on the Online Microsoft Company Store. 

How do digital downloads work?
Digital downloads are now available for many software products. Products with a digital download option will have a selection on the product page for product type, where you can then choose physical box or digital download. Add the item to your cart and complete checkout as normal. Shortly after placing your order you will receive an email with your product key and a download link or instructions.

Can I purchase a digital download as a gift?
Yes. Follow the instructions above to purchase a digital download. Once you receive the email with the product key you can share it with the recipient.

The Online Microsoft Company Store’s digital download service is the most convenient way for me to buy software. I recently upgraded my computer and need to move the software to my new laptop, but can’t find my product key. Where do I find it?
Log in to your Online Microsoft Company Store account using the login and password used to register your account. In the upper right corner, click on your name, and select Digital Locker from the drop-down menu. Your digital download products will be visible to you. If not, expand your search by selecting a new date range from the drop-down menu. If you still can’t find your purchase, contact the Online Microsoft Company Store here.

 



Retail Store

This section deals with the Microsoft Retail Stores and its online companion Microsoft Online Store (aka Microsoftstore.com)

What are the main differences in purchasing from the Microsoft Company Store (includes the Online Microsoft Company Store), the physical Microsoft Retail Stores and the Microsoft Online Store (aka Microsoftstore.com)?
The primary differences are in the types of Microsoft products offered, availability, discount levels and shipping. Here are details about each option:

Microsoft Company Store (includes the Online Microsoft Company Store):

For Microsoft Alumni Network paid members only. It may offer the best price, but inventory is minimal and may lag market availability.

  • Most likely the best available price (employee pricing) on software products
  • Product availability often lags the market release.
  • Limited hardware selection (typically Xbox, keyboards, mouse)
  • Inventory is focused on consumer/end user products
  • No international shipping from the Online Company Store
  • The Online Company Store offers a Friends and Family Pass

Microsoft Retail Store:

For Microsoft Alumni Network paid members only. It may have the best availability of products, but market demand may impact availability.

  • 10% in-store discount on Surface hardware (except Surface Studio)
  • 5% in-store discount on hardware and accessories
  • 10% in-store discount on software products
  • New products available here first upon release to public and offers a broad selection
  • You can test-drive products and speak with knowledgeable staff
  • Provides personal experience including sales, services and support

Microsoft Online Store (aka Microsoftstore.com):

For Microsoft Alumni Network paid members only. It is convenient, but does not offer alumni member discounts.

  • Has new Microsoft products as soon as they are released and carries a broad selection
  • No alumni discount
  • Free domestic shipping
  • No international shipping

What discounts can I expect in the physical Microsoft Retail Stores?
The discounts are only available at the Microsoft Retail Stores (physical locations). You will receive 10% discount on Surface hardware (except Surface Studio), 5% discount on other hardware and accessories, and 10% on software products.

Can I get these discounts at the Microsoft Online Store?
No, the alumni discounts are not available online. However, watch for the occasional special promotion available for alumni offered via Alumni Network newsletters.

Which Microsoft Retail Stores can I purchase from and where are they located?
Alumni Network Members can make purchases at all physical Microsoft Retail Stores, which are in the US, Puerto Rico, Canada and Australia. Find locations near you here.

Do I need to be a Member to make purchases from the Microsoft Retail Store and on its website?
Yes, you must be a current paid Premium or International member to receive the retail discount and special online promotions.

How does the Microsoft Retail Stores validate that I am an eligible alumna or alumnus?
You will need to show current Microsoft Alumni Network membership credentials (digital membership ID card) and photo ID in the Microsoft Retail Stores. 

Alumni Members can display their digital membership card by signing into the Alumni Network website on their mobile device and accessing the card here.

Show these credentials to your sales representative in-store. Please note: you must be an active member at time of purchase and your photo ID is required.

Alternatively, you can log into the Microsoft Alumni Network website from a PC in the store to show active credentials.

Do I need to sign in to shop at the Microsoft Online Store?
Yes, you will need to sign into the Microsoft Alumni Network website with your Premium Membership user name and password, then access the Microsoft Online Store through the Benefits Page on our Microsoft Alumni Network website.

Is there a spending limit at the Microsoft Stores (retail or online) like there is at the Microsoft Company Store?
No, there is not a spending limit at the Microsoft Stores (retail or online).

Can I “stack” the alumni discount on top of other discounts, like sale items, special promotions, or student discount?
No, only one discount at a time can be applied to a purchase. You are not allowed to “stack” discounts.

Can I buy from the Microsoft Online Store directly without entering the via the Alumni Website?
You can, however when you enter the Microsoft Online Store through the Alumni Network, we receive a commission on your purchase. These funds earned through your purchases support the Network’s nonprofit giving initiatives. We thank you for helping us do social good.


Office 365 Home

Microsoft Alumni Network Members are entitled to one Office 365 Home key per each benefit period (year).

What is a current benefit period and how does it affect me and my Office 365 Home subscription? Your benefit period extends 12 months from the date you join the Microsoft Alumni Network as a paid member or renew as a lapsed member. You can view your benefit period and information about your annual benefits on your personal benefits page. Your benefit period resets on your anniversary date.  You will be notified each year when your benefit period resets and your benefits refresh. NOTE: Even though you may be paid in advance for several years you can only access one Office 365 Home key once in each benefit year.

How do I get my Office 365 Home activation code?
To receive your activation code:

  1. Sign in to your Microsoft Alumni Network account
  2. Once you have signed in, click the magenta Manage Your Benefits button on the left side of the page
  3. Click the green Request key for Office 365 Home button at the top of the page.
  4. Check the box on the following screen to request your office key and click submit.

  5. The Office 365 Home key will be revealed to you on your new Personal Benefit Page within the next US Business day

I’ve got my Office 365 Home product key. Now what do I do with it?
Once you've received your product key, you'll need to:

  1.  Go to the Microsoft Alumni Network website and sign in.
  2. Once you have signed in, click the magenta Manage Your Benefits button on the left side of the page
  3. Click on the red Go to Office Setup button at the top of the page
  4. Sign in to your Office 365 page:


  5. Enter your Office 365 Home key.

  6. Be sure to select (or confirm) your correct country and region.
  7. Office 365 Home automatically opts you into an auto-renew situation, which is not related to Microsoft Alumni Network. Uncheck this option so that you are not charged by Office 365 Home when your subscription expires.
  8. On your Office 365 Home page, click on Install Office 2016:

I've already purchased an Office 365 Home subscription. Will I be able to use the one associated with my Microsoft Alumni Network profile?
It is not possible to have two installations or multiple subscriptions of Office 365 Home tied to one account. What you can do is to extend the subscription of Office 365 Home with your new subscription. To check the expiration date of a current Office 365 subscription go here.

What happens if my Office 365 Home subscription ends and I have not obtained a new license?
If auto-renew is not enabled for your subscription, as the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. If you choose to let your subscription expire, the Office software applications enter read-only mode, which means that you can view or print existing documents, but you can’t edit them or create new ones. To return to full Office functionality, you can purchase a new version of Office by visiting www.office.com/myaccount. You could also use Office Online for free for basic editing.


Passport Unlimited

What is the Microsoft Alumni Network Passport Corporate program?
The Microsoft Alumni Network Passport program is managed by Passport Unlimited and is designed to connect you with exclusive savings at many local and national vendors both online and around town. Enjoy!

How do I get my Passport Unlimited activation code?
To receive your activation code:

  1. Sign in to your Microsoft Alumni Network account
  2. Once you have signed in, click the magenta Manage Your Benefits button on the left side of the page
  3. Go to the Passport Unlimited section of your Personal Benefit Information Page and your Passport Activation Code will be displayed.

I’ve received my Passport activation code. How do I sign up for my digital Passport card?
First, sign up on Passport's website. You’ll see a screen that looks like this:

Enter your email and click Next to be taken to a screen where you’ll enter your activation code to activate your mobile Passport account:

Once you’ve entered your email and activation code, you’ll see a screen indicating that you’ve successfully registered for your Passport mobile account:

 

You will also receive a confirmation email from [email protected] with your card number and instructions on how to download the mobile application:

My Passport account is expiring/has expired. How do I renew my Passport?

  1. You will need your new Activation Code from the Microsoft Alumni Network.  Once you have signed in, click the magenta Manage Your Benefits button on the left side of the page. Go to the Passport Unlimited section of your Personal Benefit Information Page and your Passport Activation Code will be displayed.
  2. Open Passport on phone and see and expiration notice on my Passport phone app. This screen should invite you to renew your membership. Click Renew Now.
  3. Enter your new Passport Activation Code and click the Email Me button.

  4. An email will be immediately sent with your new Passport Number

  5. Congratulations. With your new Passport Number, you are automatically renewed.

How can I access my Passport account?
Passport is now a digital program. Microsoft Alumni Network Premium Members can access all the benefits Passport offers using Passport’s new digital membership program. You can now request your Passport privileges through your Microsoft Alumni Network account.

How do I use the mobile Passport membership?
Once you have received your new mobile membership number via the Microsoft Alumni Network Passport Corporate website, please download the Passport Mobile app on your smartphone then log in with your membership number and email used during registration. To download the Passport Mobile app, simply visit your phone’s marketplace and search for ”Passport Mobile“. The Passport Mobile app is currently available for iOS, Android and Windows Phone devices.

Note: if you are using an iPad, you’ll need to select the filter for iPhone apps to find the app.

I’m all signed into the app with my mobile Passport membership credentials. What now?
When you are at a location that accepts your Microsoft Alumni Network Passport membership, there are a variety of ways to access and use your mobile membership:

  • Simply swipe (iPhone, Android) or tap-and-hold (Windows Phone) the appropriate listing within the Passport Mobile app to expose the Redeem option. Tap Redeem to display your mobile membership ‘card’ or generate a redemption code at participating Passport Dining restaurant locations.
  • Tap a listing to view the Details of a business’ participation. Tap Use My Card Here to display your mobile membership ‘card’ or generate a redemption code at participating Passport Dining restaurant locations.
  • Tap Use My Card from the app Menu to view the nearest businesses that accept your mobile membership. Tap Confirm to display the mobile membership ‘card’ for the nearest location or Select Other to view additional locations.

At Passport Dining restaurants, the app will generate a redemption code. The redemption code and mobile membership ‘card’ number shown should be written at the top of your receipt prior to payment. At local merchants, the app will display a live image of your digital ‘card’ which should be presented to the merchant at the time of purchase.

Can my spouse, partner or dependents use my mobile Passport membership?
Yes! Your spouse, partner or dependents may use your mobile Passport membership. They will need to setup the Passport Mobile app on their phones. To do this, follow these steps:

  1. Download the Passport Mobile app from your phone’s marketplace
    The Passport Mobile app is currently available for iOS, Android and Windows Phone devices.

    Note: If you are using an iPad, you’ll need to select the filter for iPhone apps in order to find the app.

    If you have previously downloaded the Passport Mobile app on your device, please make sure the app has been updated to the latest version.

  2. Have your spouse/partner/dependents log in with your passport membership number (should look like MSA-30-XXXX) and use the email you used to register for the passport benefit. You may have up to 3 devices active at one time for a given account.

What if I want to load the mobile membership on more than three devices?
The mobile membership is limited to three devices. Loading the membership on additional devices will automatically disable all but the three most recent devices.

What is a current benefit period and how does it affect me and my Passport account?
Your benefit period extends 12 months from the date you join the Microsoft Alumni Network as a paid member or renew as a lapsed member. You can view your benefit period and information about your annual benefits on your personal benefits page. Your benefit period resets on your anniversary date. You will be notified each year when your benefit period resets and your benefits refresh.

NOTE: Even though you may be paid in advance for several years you can only access renew your Passport Membership once in each benefit year.

What if I have issues using the mobile Passport membership?
If there’s an issue blocking your use of the mobile membership or if you have any further questions on how to use your mobile membership, please call Passport’s Member Relations team at (800) 410-4211 or email them at [email protected]. Passport’s Member Relations team will be able to help troubleshoot any issues that you may be experiencing.

Can I get more information regarding the restaurants with Passport Dining?
You can preview dining benefits here.

How can I provide feedback on the Passport program?
Your ideas, comments and suggestions are always welcome! If you have a question or if you’d like to make a suggestion you can send an email, complete the suggestion form on the Passport website or call Passport at (800)410-4211.

Can I suggest a vendor to be added to the Passport program?
Your ideas and input are welcome! To suggest a new vendor, please complete our Passport’s vendor suggestion form to make a recommendation.


Foundation and Philanthropy

How does Microsoft Alumni Network Philanthropy work?
The Microsoft Alumni Network is a not for profit entity. Each year a portion of our proceeds from membership dues go into a philanthropic fund that is given to nonprofit organizations through our partnership with the Seattle Foundation. Please visit our Give page for more information about we make a difference for others.

What happened to the Microsoft Alumni Foundation?
The Microsoft Alumni Foundation has joined together with the Microsoft Alumni Network. Philanthropy is now a program under the umbrella of the Network. Click here to learn more about our Philanthropy programs.

So how is the money donated through the Microsoft Alumni Network managed?
We have now migrated the 501(c)(3) Foundation to a community fund housed at the Seattle Foundation. This allows us to expand and evolve our philanthropic work under a structure that is most efficient. We will grant and support philanthropic programs in an even more effective way. We have opened the fund with our first deposit of $400,000. Each year the Network will contribute a portion of net profits into the fund. Supporters can make donations into the fund, take advantage of the tax deductibility of those gifts and know that their dollars will support our alumni nonprofit organizations. Annually, we will report our grant activity and our collective impact.

How can I support alumni philanthropy?
As a 501(c)3 public charity, we rely on the generosity of corporations and individuals to support the work that we do. With a gift of your time, financial resources or access to your personal network, we’re able to extend the impact of this amazing Microsoft alumni community. Click here to reach the donation form or contact us to learn more about how your company can sponsor alumni philanthropy.


Directories

I’m a Member, how can I post my business on the Microsoft Alumni website?
All Premium and International members are eligible to post their business information on our site! Please check the listings currently on the site to get a sense for how much space is available for each business and then fill out the request form found here.

I’m a Member, how can I post my nonprofit organization on the Microsoft Alumni website?
All Premium and International members are eligible to post their nonprofit organization’s information on our site! Please check the listings currently on the site to get a sense for how much space is available for each business and then fill out the request form found here.


Ambassador Program

What is an Ambassador?
Our Ambassador Program lets loyal Members gain more Network benefits by helping evangelize the power of the Network. For more information about the program, go here. Still have questions? Email [email protected]

How can I be an Ambassador?
It’s simple — really. Log in to the Microsoft Alumni Network website and then complete this Ambassador self-nomination form to get the process started. The form will take just a few minutes to complete. We’ll review your information and follow up with you soon.


Insurance

Microsoft Alumni Network no longer offers a group health insurance program.
However, we have partnered with the following companies to support your insurance needs. The companies provide a specific pool of agents that are there to help you find an insurance plan. They do not offer specific discounts to Microsoft Alumni.


Miscellaneous

How do I get information regarding my MS ID#, Microsoft benefits, stock options, Cobra or copies of my Microsoft W-2?